Privacy Policy

This Privacy Policy explains how GoneTech IoT Solutions ("GoneTech", "we", "us", or "our") collects, uses, discloses, and protects personal information when you use our online platform and related services (collectively, "this service"). By accessing or using this service, you consent to the practices described in this policy.

Business Information & Contact

Company: GoneTech IoT Solutions

Address: Twenty Five Porto Arabia, 25 Marina Way, The Pearl, Doha, Doha Municipality, Qatar

Contact: info@gonetech.digital — use this email for questions, requests, or to exercise your privacy rights.

Information We Collect

We collect information that you provide directly and information that is collected automatically when you interact with this service.

• Account & Profile Data: name, email address, company name, role, and any profile information you submit when you register for or use our service.
• Device & Usage Data: device identifiers, IP address, browser type, operating system, pages visited, features used, time and date of access, and other diagnostic data.
• Communications: support and customer service communications, feedback, and other messages you send to us.
• Payment & Billing Data: where applicable, payment method identifiers and billing details processed by our payment providers. We do not store full financial credentials on our servers.
• Cookies & Tracking: cookies, web beacons, and similar technologies used for authentication, preferences, analytics, and advertising as described below.

How We Use Information

We use collected information for the following purposes:

• Providing, maintaining, and improving this service and related features.
• Managing user accounts, authentication, and access control.
• Responding to inquiries, providing customer support, and sending transactional communications.
• Processing payments, billing, and preventing fraud.
• Analyzing usage patterns to improve product and user experience through aggregated and anonymized analytics.
• Complying with legal obligations and enforcing our policies and terms.

Legal Bases for Processing (Where Applicable)

Where applicable under data protection law (including the GDPR), we rely on one or more of the following legal bases to process personal data:

• Performance of a contract: to provide services you request.
• Legitimate interests: to operate and improve this service, secure our systems, and prevent abuse.
• Consent: for certain communications and optional features where we request your consent.
• Legal compliance: to comply with legal obligations.

Cookies and Tracking Technologies

We and our third-party partners use cookies and similar technologies to provide and support this service, including:

• Essential cookies: required for basic functionality like authentication and account management.
• Performance and analytics cookies: to measure and improve how our service is used.
• Functional cookies: to remember preferences and settings.

You can manage cookie settings through your browser controls and any consent manager we provide. Disabling certain cookies may affect functionality.

Third-Party Services & Disclosure

We may share personal data with service providers and partners who perform services on our behalf (e.g., hosting, analytics, payment processing, and customer support). We require such providers to protect personal data in accordance with this policy.

We may also disclose information to comply with legal obligations, respond to lawful requests by public authorities, or to protect the rights, property, or safety of GoneTech, our users, or others.

International Transfers

Data we collect may be processed and stored in countries outside your home jurisdiction. Where required by applicable law, we implement safeguards to protect personal data during international transfers (for example, standard contractual clauses or other legally recognized mechanisms).

Data Retention

We retain personal data for as long as necessary to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and the purpose of processing.

Security

We implement reasonable administrative, technical, and physical measures designed to protect personal data. However, no security measure is perfect or impenetrable; we cannot guarantee absolute security of information.

Your Rights

Depending on your jurisdiction and local laws, you may have certain rights regarding your personal data, such as the right to access, correct, update, restrict processing of, or request deletion of your data. You may also have the right to object to processing or request data portability.

To exercise your rights, please contact us at info@gonetech.digital. We will respond in accordance with applicable law. Verification may be required for certain requests.

Children's Privacy

This service is not intended for children under the legal age applicable in their jurisdiction. We do not knowingly collect personal data from children without parental consent. If we learn that we have collected data from a child without verification of parental consent, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When changes occur, we will post the updated policy on this service and indicate the date of revision. Continued use of this service after changes constitutes acceptance of the updated policy.

How to Contact Us

If you have questions or requests regarding this Privacy Policy or our data practices, contact us at:

This Privacy Policy provides general information and is not intended as legal advice. For authoritative guidance, consult an attorney or data protection advisor in your jurisdiction.